For tenants
Here you will find important information for all our tenants. If you are moving into one of our apartments, you can find advice and tips on this page.
Tap leaking or drain blocked? Report a fault as soon as possible.
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Skolhusgatan 4 (BAB Strandkvarnen)
Skolhusgatan 23 (BAB Solsidan i Vasa)
Hovrättsesplanaden 11 (FAB Kurtenia)
Submit a fault report here or via the Avaa.io app (instructions on how to start using the app in Swedish and Finnish)
For urgent matters: 029 1700 750 (24/7 service) / Vaasan Korttelihuolto Oy
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Handelsesplanaden 23 (BAB Libris Vasa)
Sandögatan 6 (FAB Österbottens Hus)
Fill in the fault report here
For urgent matters: 020 530 5700 (premium-rate number, 24/7 service) / Are Oy
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Wasaborgsgränd 4 (BAB Folkhälsanhuset Wasa)
Fill in the fault report here
For urgent matters: 029 1700 750 (24/7 service) / Vaasan Korttelihuolto Oy
When you use a door opening service, you are charged an opening fee. The person who requested the service must be identifiable, and you will need to show your ID. The name on the door must be the same as the name on the ID.
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If you live at:
Skolhusgatan 23 (BAB Solsidan i Vasa)
Hovrättsesplananden 11 (FAB Kurtenia)
Wasaborgsgränd 4 (BAB Folkhälsanhuset Wasa)
Request a door opening via NYQS Oy: 0400 230 001.
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If you live at:
Handelsesplanaden 23 (BAB Libris Vasa)
Skolhusgatan 4 (BAB Strandkvarnen)
Request a door opening via Securitas Alarm Monitoring Center: 0600 13513.
As a tenant, you are responsible for the maintenance of the apartment. You need to notify the property maintenance company immediately if you notice any defects, worn parts, or other things that need repairing.
By filling out the fault report, you can also request maintenance services that you will pay for yourself.
| Object/ task | Executed by | Paid by | Notes | |||
|---|---|---|---|---|---|---|
| Estate or HSS | Tenant | Estate or HSS | Tenant | From case to case | ||
| Final cleaning | x | x | ||||
| Cleaning and minor maintenance during rental period | x | x | ||||
| Obligation to inform about defects and flaws | x | |||||
| Keys and locks | ||||||
| Lock service | x | x | ||||
| Lubrication of the locks | x | x | ||||
| Additional keys (it is not allowed to make pirate copies of keys) | x | x | Property manager is to be informed | |||
| Changing locks | x | x | Property manager is to be informed | |||
| Installation and maintenance of security locks | x | x | To be left when moving out | |||
| Apartment, front door | ||||||
| Lubrication of the hinges | x | x | ||||
| Door sealings | x | x | ||||
| Door and door equipment repair | x | x | ||||
| Installation and maintenance of safety chains | x | x | ||||
| Installation and maintenance of peepholes | x | x | ||||
| Windows | ||||||
| Window sealings | x | x | ||||
| Repair of window mountings | x | x | ||||
| Renewal of window glass, inside | x | x | ||||
| Renewal of window glass, outside | x | x | ||||
| Repair of window frames | x | x | ||||
| Repair of balcony glazing | x | x | ||||
| Blinds | x | x | To be left when moving out |
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| Curtain rods, brackets and fixtures | x | x | x | x | x | |
| Apartment, internal doors | ||||||
| Lubrication of locks and hinges | x | x | ||||
| Doors and door equipment repair | x | x | x | x | ||
| Door repainting | x | x | x | x | ||
| Apartment, surfaces (walls, ceiling and floor) | ||||||
| Painting and wallpapering | x | x | ||||
| Painting and wallpapering done by tenant | x | x | ||||
| Surface renovation in wet areas (bathroom etc) | x | x | ||||
| Repair of sauna panel | x | x | ||||
| Repair and renewal of floor coverings | x | x | ||||
| Fixed furnishings | ||||||
| Painting and maintenance of the furnishings | x | x | ||||
| Renewal of sauna benches | x | x | ||||
| Heating | ||||||
| Adjustment and repair of the radiators | x | x | ||||
| Aeration of the radiators | x | x | ||||
| Ventilation | ||||||
| Cleaning of ventilation ducts | x | x | ||||
| Cleaning of exhaust air diffusers | x | x | ||||
| Adjustment and repair of exhaust air diffusers | x | x | ||||
| Cleaning of supply air diffusers | x | x | ||||
| Filter change in aparment ventilation unit | x | x | ||||
| Usage of apartment ventilation | x | |||||
| Repair and maintenance of ventilation units | x | x | ||||
| Cleaning of cooker hood filter | x | x | ||||
| Repair of cooker hood | x | x | ||||
| Water and sewer system | ||||||
| Cleaning of water tap nozzle | x | x | ||||
| Repair and renewal of water taps | x | x | ||||
| Shower hose renewal | x | x | ||||
| Repair and renewal of water closet and hand basin | x | x | Tenant pays for self caused damages | |||
| Dishwasher connection (tenant is responsible for storing eventual fixed furnishings and replacing them after moving out) | x | x | The connection job has to be done by a professional, e.g. property service company | |||
| Washing machine connection (tenant is responsible for storing eventual fixed furnishings and replacing them after moving out) | x | x | The connection job can be ordered from the property service company | |||
| Cleaning of water traps | x | x | ||||
| Cleaning of floor drains | x | x | ||||
| Observe eventual water leakages | x | x | Property manager is to be informed. | |||
| Opening of clogged drains | x | x | ||||
| Electrical equipment | ||||||
| Renewal of light bulbs | x | x | Need to work when moving out | |||
| Renewal of fluorescent lights and starters | x | x | Need to work when moving out | |||
| Repair of electrical equipment | x | x | ||||
| Connecting of additional aerial | x | x | With permission from the property manager | |||
| Other additional connections | x | x | With permission from the property manager | |||
| Renewal of batteries (e.g fire detectors) | x | x | To be left when moving out |
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| Repair and renewal of sauna stoves | x | x | ||||
| Renewal of sauna stones | x | x | ||||
| Cleaning of condensers (refridgerator and freezer) | x | x | ||||
| Refridgerator and freezer defrosting | x | x | Before moving out and before terminating the electricity supply contract | |||
| Renewal of fire detectors | x | x | Batteries on tenant | |||
| Repair and maintenance of apartment´s kitchen devices | x | x | ||||
| Balcony | ||||||
| Repair of surfaces (walls, ceiling and floor) | x | x | ||||
| Cleaning and keeping free from snow | x | x | ||||
| Terrace (aparments on ground level) | ||||||
| Cleaning and keeping free from snow | x | x | ||||
| Eventual planting care | x | x | ||||
| Other outdoor areas | ||||||
| Removing dog feces and similar | x | x | Pet owner´s responsibility |
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| Removing cigarette butts and other litter | x | x | The one who litters, picks it up |
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| Snow clearing and sanding parking areas | x | x | ||||
| Other notes | ||||||
| Tenant´s home insurance | x | x | Mandatory |
Rent must be paid by the 5th of each month. Payment details can be found in the rental agreement. The reference number is the same every month – remember to use it to ensure that the payment is connected to the correct account!
We recommend that you order an e-invoice in your online bank when you are paying the rent for the first time. After that, a new rent invoice will be sent directly to your online bank each month. You can also check future and past rent payments in the Kodia mobile app.
Unless otherwise agreed, the rent will be increased annually in line with the real estate maintenance costs index. The review date is the date specified in the rental agreement.
According to the law, a tenant may not carry out alterations or repairs in the apartment without the landlord’s permission. For this reason, you need our permission for painting, wallpapering, changing permanent furniture, etc.
If you get permission to make changes or repairs in the apartment, we must agree in writing on compensation for the labour and materials before carrying out the work. You must also give us the opportunity to inspect the final result at the agreed time.
As a tenant, you can personalise the apartment by putting paintings and shelves on the walls. Remember, however, that a very large number of drill and nail holes may be considered abnormal wear and tear. If you are unsure about what you are allowed to do, please contact us at HSS.
As a tenant, it is your responsibility to take care of the apartment and ensure that everyone using it follows the property’s rules and regulations.
HSS requires that, as a tenant, you agree to get home insurance and keep it active throughout the tenancy. Property insurances of housing cooperatives do not cover your moveable property or the costs of temporary accommodation.
Remember that smoking is prohibited in the apartment and on glazed balconies!
Subleasing
Subleasing means that the main tenant rents part of their apartment to another person. You have the right to take on a subtenant with the landlord’s permission.
As the main tenant, you are fully responsible for paying the rent and for any damage caused by the subtenant.
Temporary assignment
Temporary assignment means that as the main tenant, you rent the whole apartment to another person. You need the landlord’s permission to do this.
As the main tenant, you are fully responsible for paying the rent and for any damage caused to the aparment by the subtenant.
In residential buildings, people live close to each other, so you may hear noises in your own home from the yard, stairwell, or neighbouring apartments. Therefore, all tenants are encouraged to be considerate of others.
Sounds of showering, flushing the toilet, or doing laundry are normal sounds of living, as are the sounds of children playing during waking hours and normal movement in the apartment and stairwell, regardless of the time of day. However, during the property’s night hours (see your property rules and regulations), you should avoid making unnecessary noise in any part of the property. Typical examples of disruptive behaviour include loud talking and loud music.
What can you do about disruptive behaviour?
If your neighbour’s behaviour bothers you, the best thing to do is to contact them and tell them what is disturbing you. Sometimes the neighbour has not even realised that they are disturbing others.
If the nuisance continues, you should report it by sending an email to the landlord, Harry Schaumans Stiftelse, info@hss.fi. We will not take complaints made by telephone or anonymously into account. The report should state which neighbour is disturbing you, what kind of disturbance are they causing, when the disturbance occurred (date and time), and how long the disturbance has lasted. Please also mention if you have already contacted the neighbour.
After receiving the report, we will start investigation. We will contact the person who caused the disturbance and demand them to change their behaviour. We will not tell them who made the report. Depending on the seriousness of the nuisance and the number of reports made, we may give a written warning to the person causing the nuisance.
If the disturbance continues after you have reported it, you will need to make a new written disturbance report. As the landlord, we can then look into the possibility of terminating the tenancy of the person causing the nuisance.
If the disturbance is very serious or threatening, you must report it to the police.
HSS uses the Kodia system to manage rental agreements. The application can be downloaded from the Google Play Store for Android or the App Store for iOS. The app can be found under the name Kodia. Your username is the email address listed in the rental agreement. You will receive an email with instructions on how to create a password. If there is no email address in the agreement, you can provide your email address to HSS to get access to the Kodia app.
The app allows you to manage your tenancy online, anytime and anywhere.
In the Kodia rental app you can
- View and update your personal data
- Review your rental agreement
- View future rent and other payments
- Receive announcements and notifications
- Send a message to your landlord
- Find general guidelines and other rules
- Terminate your tenancy
